Refund policy

Sometimes things don’t go exactly to plan, and you may need to cancel or return an order. To prevent this, we encourage you to check listings, photos and descriptions carefully before you buy. If you aren’t sure about a piece’s condition, size, provenance or shipping, just get in touch at any point in your purchase.

There are many reasons why you might need to cancel an order, and you'll often be entitled to a refund. 

If you cancel your order before it has been dispatched, you will receive a full refund - including delivery costs. 

If you do change your mind after receiving delivery or collecting your order for any reason then simply inform us by email within 14 days. You will then have a further 14 days to return the item, in original condition, for a full refund. We do not refund delivery charges and you will be responsible for the cost of returning the goods to us (equivalent to the original delivery charge), unless an item is found to be faulty or not as described.  Items returned damaged by you or your chosen third party transport company, will not be refunded. 

In the rare event that an item arrives damaged or defective due to the delivery company, you have a full 30 days from the date of delivery to return it for a full refund.If your purchase arrives broken, always let us know as we can raise a claim with the courier